How do I choose my fit & size?

We have provided size charts for each of our product. To find out how an item fits, check our size charts on all of our product pages. If you need additional help, email us at info@cottonking.com

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order.
You can also track your order from our website. To track an order, go to your My Account page and look for the order under My Orders. Click on Track Order to track the status of your order.

Do you offer alteration services?

Yes, we offer alteration services for Trousers  at all our physical stores. You can redeem the free alteration coupon provided along with your order at any Cotton King store nearby.

How can I contact customer support for order inquiries?

You can reach our customer support team via email info@cottonking.com or phone. Visit our Contact Us page for contact details and operating hours. We are here to assist you with any questions or concerns you may have.

How can I find a store near me?

You can use the store locator to find any of the 225+ Cotton King stores near you. Our current store network is in Maharashtra, Karnataka, Madhya Pradesh, and Gujarat.

What payment methods can I use?

You can pay for an order via credit/debit card, net banking or UPI. The payment options we support are:

  • Credit Card
  • Debit Card
  • Net Banking
  • UPI

We process all online payments through Razorpay which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions

Are there any hidden Charges?

There are no hidden charges. The price shown against each product is the final price, you wouldn’t be asked to pay any more than that

How can I see my order history?

You can find your order history on your My Account Page.

Do I need to create an account to place an order?

If you don’t have an account, you can use guest check-in to place an order.

Can I buy a Cotton King Product from abroad?

Yes, you can. You can make purchases from anywhere within the universe using the Indian currency as the payment mode & we will deliver the Product to the designated address in India

Data Security

Is my personal information secure when placing an order?

Yes, your personal information is secure with us. We process payments with Razorpay, which uses industry-standard encryption to protect your data. For more details, please review our Privacy Policy.

Order Placement

How do I create my Account?

It is easy to create your Account, please follow the following Simple Steps to create your account - add + by clicking on Sign In option. Our system will take your mobile number to sign in with OTP. We don't ask for any long sign in forms.

My order was not confirmed but the money was debited from my account. What do I do?

In case of Transaction Failure, kindly send us an email on info@cottonking.com.

If your account has been debited even after a payment failure, it is normally rolled back to your bank account by the merchant banker within 10 business days. In case the Money is received by us without any order being booked, we will initiate the refund process, the refund takes around 5 working days.

Would I receive all products in the order together?

Items in your order may at times be shipped in part to optimise the delivery time. Hence, you might  at times receive your order partially

Shipping & Delivery

How much does shipping cost?

Nil. All our deliveries have free shipping right now.

For more details, check out our Shipping Policy page. -

How long does the Order Delivery take?

We carry out the Shipping within 48 Hours of the order placement, the physical delivery is done within 3-5 days of the Order Placement.

Do you offer international shipping?

 At present we ship within India only

What should I Do if I miss my delivery?

We are aware that the recipient  can’t be present at the delivery address all the time, hence we will try to attempt delivering your order twice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. The delivery agent will call you too, to facilitate the delivery -.

I have a missing product in the Shipment received/ Received a tampered packaging shipment What should I do?

In a rare event if  you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take up the matter  with our logistics partner

Can I check the product before accepting the delivery?

No,we do not offer open delivery, hence you can not check the product before accepting it. However, in case you do not like the product, you always can return the product back as per our return policy under 15 days of the delivery

Returns & Exchange

What is your return policy?

We accept returns within 15 days of delivery for unworn and undamaged items. However, kindly ensure that the Price Tags, Brand Tags and other materials are intact. 

Can I return the product to the delivery person in case I don’t like it

No, the logistics arrangement for delivery and return are distinct. Hence in case you wish to return the product, please initiate a return as per our return procedure 

Can I return a part of my order

Yes you can. Please select the product in the order which you wish to return from your My Account/My Order page. Kindly send us an email on info@cottonking.com. And we will be happy to assist you.

How do I initiate a return?

To initiate a return, please write to us on info@cottonking.com and we will assist you over the same

How will my refund be processed?

Your refund process depends on the mode of payment for your order.

Online payment via credit/debit card, net banking or UPI will be refunded directly to the source. Refund will be initiated within 3 to 5 days of receipt of the returned product to our warehouse.

When will the product by picked up ?

Usually, the product will be picked up from your address within 3-4 days after the return request is raised. In case of a delay, please write to us on info@cottonking.com

Can I return an altered item?

We do not accept returns for any items of clothing that have been altered.

Can I exchange my order for a smaller or a bigger size?

You can exchange any unused and unaltered products within 15 days of delivery.

Order Cancellation/Amendment

Can I change or cancel my order after it is placed?

If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request, but once an order is shipped, changes will not be possible.

Can I Add More Items to my Order?

Once the order is shipped, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding